Frequently Asked Questions:

  1. Does the item work for Pediatrics? Yes, our otoscope camera lens is 3.5 millimeters, making it perfect for kids. The lens also features a temperature control function, ensuring it aligns with the human body's temperature, making it ideal for caring for children's ears. You may need to enter the EARXPERT password after connecting to EARXPERT-XXXX WIFI.

  2. Is it easy to set up? Absolutely, there are only three steps to set up:

    • Take out the stick and open its cover.
    • Download the EARXPERT APP from Google Play/IOS APP Store.
    • Turn on your phone's Wi-Fi, connect, and start using.

  3. Where to download the EARXPERT App? You can download the EARXPERT apk from Google Play/APP Store or through this link.

  4. Is it compatible with my iPhone 11? Yes, our otoscope is compatible with all brands of smartphones and tablets, whether Android or iOS, including iPhone, iPad, Samsung, Sony, Nokia, Huawei, Xiaomi, and more.

  5. How long can the battery be used?Our otoscope has a 350mAh 3.7V lithium battery, providing long-lasting usage. One hour of charging offers enough battery power for 10 days of regular daily use.

  6. Can it be used to take pictures and record videos? Certainly, our otoscope utilizes 3.0 megapixels HD camera technology, enabling the capture of high-quality pictures and recording of 1080p FHD videos.

  7. Is it safe for earwax removal? Yes, our otoscope is FDA-approved, and the Ear Scoop is made from medical-grade PC + Silica Material, ensuring softness. The Silicone Protective Plug can be adjusted to meet the needs of both adults and pediatric users.

  8. Why can't my M9 Pro be charged? You can rotate the charging line, clean the base and the yellow metal plate of the product. If the issue persists, try using another charging line. If all else fails, please return it for a replacement.

  9. What should I do if my ear stick was broken? You can return it for a replacement.

  10. What if the image on my phone is white? You can return it for a replacement.

  11. What if the image is blurred? Check the lens for foreign matter and gently wipe it with a dry cotton swab. Avoid using alcohol swabs.

  12. My M9 Pro cannot be turned off. What should I do? Check if the "Shutdown" button is functioning correctly. Alternatively, allow the power to run out, recharge, and then try turning it on and off again.

  13. The ear spoon is broken. What should I do? You can install the new ear spoon following the instructions in the APP.

  14. EARXPERT app not working? Turn off and search for the Wi-Fi again. If that doesn't work, uninstall the EARXPERT APP and download it again. If the issue persists, consider using a phone from a different brand.

  15. The lens is sunken, what should I do? You can return it for a replacement.

  16. I connected the WIFI of EARXPERT ear scanner, but the light didn't work. Turn off and connect again. If the problem persists, return it for a replacement.

  17. I have an EARXPERT K10, but now I can't update the app. What should I do? Try uninstalling the app and downloading it again by searching for "EARXPERT" on Google. Remember to enable the OTG function in your phone settings.

  18. My phone is iOS14, and I can't connect to the wifi. What should I do? Go to your phone settings, find "Local Network" for the EARXPERT APP, and turn it on.

  19. I installed your app, but the language is only Chinese. How can I change to English or other languages? Set your phone display language to English as the default, then restart EARXPERT. Ensure your EARXPERT app is updated to the latest version, and it will automatically recognize your phone system to set the language.

  20. Where can I find the EARXPERT mall Coupon Code or Discount & Promo Codes? You can access EARXPERT mall Discount & Promo Codes on EARXPERT website

  21. Why is the camera of this Ear Endoscope blurry? Uninstall and reinstall the APP, confirm the correct APP for the machine model, and wipe the lens with a dry swab. The pixels of the phone itself can affect picture clarity, so try using another phone.

  22. Can't the otoscope get charged? Take the ear endoscope out of the base and check it. Try using another charger of 5V 1A if needed.

  23. Is the Wi-Fi connection of this ear camera not stable? Pay attention to Wi-Fi signal interference. Move the otoscope to an area with a stronger Wi-Fi signal and reconnect.

  24. Can I use this earwax removal without the internet? Yes, our ear endoscope has built-in Wi-Fi. Download the app in advance, and the earwax removal tool will automatically connect to your phone via the app, even without an internet connection.

  25. How to connect to EARXPERT wifi? Scan the QR code in the user manual to download the EARXPERT APP, open the app, select EARXPERT X17 PRO, open the cover, and the product will power on automatically. Connect to the product Wi-Fi "earxpert-XXXX", then go back to the app and press start to use it.

  26. Does this ear wax remover work for iPhones? Yes! It is compatible with Android phones, iPhones, iPads, tablets, etc., but not with computers.

  27. What is the fixed focal length of the wireless ear otoscope with LED lights? The ear wax removal tool's focal length is 1.3-1.8, ideal for the best viewing distance. The wireless ear otoscope with LED lights should not be too far away from the ear, mouth, nose, etc. It has HD video function for good ear health care.

  28. Is it waterproof? Can it be used as an endoscope? Yes, but it is best not to rinse the entire ear wax removal tool directly with water. Cleaning with the Ear Spoon is sufficient.

  29. Will the wireless otoscope ear wax removal tool become hot when the LED light works for a long time? No, it won't. The wireless otoscope ear wax remover has a constant temperature function, maintaining a stable state for comfortable use.

  30. Are EARXPERTs safe? Yes! All EARXPERT models have passed FCC, RoHS, CE certification, and FDA Authorization. With over 30 million users worldwide in 100+ countries, they are considered safe.

  31. What is the difference between EARXPERT's products? Visit the EARXPERT product detail pages for more information on product comparisons.