Frequently Asked Questions

EarXpert Questions

1. How often should I use EarXpert?

We recommend using EarXpert once a week or as needed, depending on your earwax buildup.

If you frequently use earbuds or hearing aids, using it twice a week can help maintain better ear hygiene.

2. Is it safe to use at home?

Yes. EarXpert is designed for safe, controlled cleaning.

With real-time HD visibility and soft silicone tips, you can see exactly what you’re doing — reducing the risk of pushing wax deeper or causing irritation.

3. Is it easy to use?

Very. Simply connect the device to your phone, open the app, and you’ll get a live HD view of your ear canal. From there, you clean with full control.

4. Does it work with my phone?

Yes. EarXpert connects wirelessly via Wi-Fi and works with most iOS and Android devices through a simple companion app.

5. How do I clean the device after use?

After each use, remove the silicone tip and:

• Rinse with warm water, or
• Wipe with a disinfectant wipe

Let it dry completely before using it again.

6. Can I use it for my family?

Yes. EarXpert is ideal for personal and family use.

You can use it for yourself or help a partner, child (with supervision), or older family member clean more safely.

7. What results can I expect?

With regular use, most people notice:

• Clearer hearing
• Less ear pressure and discomfort
• Better overall ear hygiene

8. Will it hurt?

No. EarXpert is designed to be gentle and comfortable when used correctly.

Always move slowly and avoid applying deep force.

Shipping & Delivery

1. Do you ship internationally?
Yes! We proudly offer international shipping to over 200 countries and islands worldwide — with free shipping available to many destinations.

2. Where do you ship from?
Orders are shipped from our warehouses in Australia, Asia, or Europe, depending on your location and the product.

  • Orders from Australia: shipped via Australia Post
  • International orders: shipped via EMS, ePacket, First-Class International, or Registered Airmail
  • 3. Are there countries you don’t ship to?
    Unfortunately, yes. A few countries are not eligible for shipping. If your location is affected, we’ll notify you before completing your order.

4. Will I have to pay customs fees?
Customs fees may apply depending on your country’s regulations. By placing an order, you agree to potentially pay these fees upon delivery. EarXpert is not responsible for customs charges.

Order & Tracking

1. Will I receive tracking info?
Yes! Once your order ships, we’ll send you a confirmation email with a tracking number.

2. My tracking number says “no information.” Why?
Some shipping carriers take 2–5 business days to update tracking. If your info hasn’t appeared after 5 days, contact us and we’ll assist you.

3. Will my order arrive in one package?
Sometimes orders may ship in separate packages due to warehouse logistics — but don’t worry, you won’t be charged extra for shipping.

Returns, Refunds & Cancellations

1. What is your return policy?
We offer hassle-free refunds — no returns needed. If there’s a problem with your order, just send us a message with a photo. We’ll refund your full amount, and you can donate the product locally to minimize waste.

2. Can I cancel my order?
No, once an order is placed, it begins processing immediately and cannot be canceled. If you no longer wish to keep the item, you may request a return after the order is delivered, following our standard return policy.

3. I received the wrong item. What now?
Contact us with a quick note and photo. We’ll process a refund.

4. Do you offer exchanges?
We don’t offer exchanges, but if your item isn’t what you expected, reach out and we’ll make it right.

Need more help?

We’re always here to help!

📧 Email us anytime at: earxpertco@gmail.com